Our reputation for high quality work at Focus Communications has resulted in our business being 99% referral. See what our clients and partners have said about us over the years.

Clover Leaf Seafoods“Working with Focus Communications on ethnic advertising, PR and in-store promotion marketing campaigns has been a phenomenal experience for Clover Leaf. Intrinsic ethnic insights, deep cultural understanding and ability for seamless planning and execution, makes Focus an exceptional agency partner. In spite of unique challenges with the ethnic segment we were looking to penetrate, Focus was able to deliver outstanding results that not only won them a global Gold Quill Award but also helped shape our long-term multicultural strategy. The Focus team knows how to nurture relationships with media and external partners and leverages these effectively for clients. They consistently go above and beyond to create impactful campaigns that deliver on key objectives.”

— Lorna Buchanan, VP Marketing, Clover Leaf Seafoods

Alzheimer Society of Ontario“Focus Communications helped the Alzheimer Society create and launch a program designed to prevent missing incidents for people with dementia, targeted to twelve different cultural groups. With unflagging professionalism,
enthusiasm and excellent project management skills, they achieved stellar results. Thank you!”

— Gale Carey, CEO, Alzheimer Society of Ontario

Heart and Stroke Foundation“The Heart and Stroke Foundation has engaged Focus, since 2009, to help with its annual Health Information Forum and many heart health awareness campaigns, from event management, translation to multicultural marketing and public relations. The enthusiastic, cost-efficient and results-driven team at Focus has always done an outstanding job and provided us not only with valuable insights, but keeps on surprising us with introductions and connections beyond the scope of our agreement. Their strategic approach, creative flair and solid marketing expertise have generated for us an unexpected level of media coverage with numerous high impact print, broadcast, online and social media exposure, as well as tangible quality results aligned with our objectives. Their passion to go the extra mile and their attention to detail are the true difference maker. We would recommend Focus in a heartbeat.”

— Chi-Ming Chow, MD FRCPC, Chair of Health Promotion, Chinese Canadian Council, Heart and Stroke Foundation

RYCOM Inc.“Since our inception in 1997, Focus Communications offers us a cost-effective consulting in all areas of public relations. The agency works closely with us as part of our marketing communications team. Loretta has an in-depth understanding of the high-tech business and helps RYCOM to develop effective solutions. By working with Focus in areas such as media relations, business-to-business communications and trade shows, RYCOM is able to establish awareness as an up and coming player in the networking and communications industry.”

— Casey Witkowicz, President & CEO, RYCOM Inc.

Harmony Village“Focus Communications Inc. has been an invaluable member of our Harmony Village Sheppard marketing & sales team since 2008, and we hope to work with them for many years to come. They are very knowledgeable and have a very strong understanding of demographics and market trends, which serves to help design strategies to generate leads and sales that have been highly successful. Always very thorough, organized, and detail-oriented, they have helped to manage not only marketing and advertising plans, but also large events for us both indoor and outdoor. They make sure everything goes safely and smoothly, with even the smallest of details thought out beforehand, and then on top of that, follow up with extremely useful detailed reports of each event. More than their fantastic work ethic and ability to deliver strong results, Focus staff are an absolute pleasure to work with.”

— Jack Pong, CEO, City Core Developments Inc. and Harmony Village Inc.

ORBIS Canada“Focus Communications has been a valuable partner of ORBIS for almost 10 years and has brought publicity and fundraising success to ORBIS Canada through a variety of special event and PR support. Focus has provided ORBIS with strategic counsel, turn-key event management solutions – from recruiting volunteers to soliciting celebrity support – and multi-media communication campaigns – from print and broadcast to online and social media. During the 2011 Goodwill Tour featuring the ORBIS Flying Eye Hospital, Focus created and implemented a strategic communications and PR strategy in English, French, Chinese, and South Asian languages that brought valuable media coverage and financial support to the three-city event.”

— Jenny Hourihan, President and CEO, ORBIS International

“We are deeply grateful to Loretta for bringing ORBIS into focus among Chinese Canadians. She has been a genuine pioneer to connect us to the Chinese community to start the ORBIS Canada Chinese Advisory Council in 2005. We feel fortunate to have Loretta’s professional work which leads to huge achievements in publicity and her proven capability to recruit leaders of the Chinese community to join the Council resulting in remarkable donations for ORBIS. With different projects such as the ‘Strengthening Eye Care in Rural China’, the Council has surpassed our annual fundraising goals. We eagerly look forward to working with Loretta and her team at Focus Communications in the coming years.”

— Dr Brian Leonard, M.D., President, Board of Directors, ORBIS Canada

Metropolitan Hotels“Loretta and her team has been working with The Hotels since 1994. Besides being a public relations consultant for Lai Wah Heen in the Chinese market, Loretta and her team also helped Metropolitan Hotels in mainstream and Chinese media when it first started its operation. Focus really does serve as a bridge between the mainstream and Chinese market and has been very successful in it. Focus also assists us in building media and community relations through participating in various events. We look forward to an on-going relationship with Focus.”

— Henry Wu, President, The Metropolitan Hotels and Restaurants (client since 1994)

Toronto Symphony Orchestra“It has been my pleasure to work with Focus Communications over the past years. Originally brought in to advise the TSO regarding setting up a Chinese marketing program, it quickly became apparent that Loretta Lam and her team were the perfect ongoing solution for us, as marketing and public relations consultants on our fledgling project…as an agency-of-record, for translation and creation of materials, media purchasing, and other standard agency functions. I cannot speak highly enough of the attention to detail, ability to work within budget, marketing and PR capabilities, proactivity regarding sourcing and servicing appropriate strategic partners, and consistency of all Focus personnel in taking things to the next level. The proof is in the pudding: I’ve extended the TSO’s contract with Focus for a further three years, and I expect the next contract will be for an even longer period of time. Please do not tell any other arts organizations about Loretta’s company.”

— Mike Forrester, Executive Vice President, Toronto Symphony Orchestra

“Thank you [Focus] for the extra trouble you went to (and with great speed) to translate my Chinese business card for my China trip. Several Chinese colleagues told me that it was a beautiful translation and Long Yu [Music Director of the China Philharmonic and the Guangzhou Symphony Orchestra] was particularly impressed! Thanks also for the little lesson on how to present a business card in China and other helpful pointers. I felt very comfortable in all my dealings there.”

— Loie Fallis, Director of Artistic Planning, Toronto Symphony Orchestra

client-markham“On behalf of Members of Council and the City of Markham, I am pleased to extend our congratulations to Focus Communications on receiving an Award of Excellence from the International Association of Business Communicators in Canada. As Mayor, I am proud of your achievement and I am pleased to extend my best wishes to you and the Focus Communications team for continued success.”

— Frank Scarpitti, Mayor, City of Markham

Canadian Diabetes Association“I want to personally thank you [Focus] on behalf of the Canadian Diabetes Association for your support with our recent activities leading up to our 9th annual Toronto Chinese Symposium. Your generous, in-kind support has helped us to raise greater awareness of diabetes in the Chinese community who, compared with the general population, face a higher risk of developing type 2 diabetes due to genetic factors. I extend my warmest thanks for your generosity. We look forward to future opportunities to work together.”

— J. Richard Blickstead, President and CEO, Canadian Diabetes Association

Bell Canada“Focus Communications provides a high level of strategic counsel and professional services for us. Working closely with our corporate public relations department and advertising agency, Focus gives us insights on how to penetrate effectively in the Chinese market through events, community and media relations.”

— Bell Canada

Hong Fook Mental Health Association“Hong Fook Mental Health Association is happy to express our thanks for Focus Communications Inc’s quality public relations services. It includes the press conference on our North York Branch Office Grand Opening and 30th year anniversary celebration kick-off that successfully rebuilt Hong Fook’s brand and awareness in various ethnic communities. We wish Focus Communications Inc will continue to flourish and become the leader in the field.”

— Hong Fook Mental Health Association

TD Bank“Focus Communications Inc. has been the Chinese PR Agency for TD Bank Financial Group (formerly for Canada Trust before the merger) for over 10 years in Chinese public relations, media relations, writing and translation of news releases. We are very satisfied with the service quality and efficiency provided. Starting from March 2003, Focus also provides excellent Chinese proofing service to TDBFG Marketing on collateral and advertisements. Their recommendations are very sound and in several incidents, even better than the original translation. In addition, they are well aware of the need to ensure that the language is well understood by Cantonese and Mandarin speakers.”

— TD Bank Group (client since 1994)

“Focus Communications have represented us between 1997 and 2002. During this time Loretta and her team assisted our public relations and marketing campaign in the Asian market. We believe their efforts have resulted in many positive benefits to our shows – both The One of a Kind Canadian Craft Show and The Interior Design Show. She and her team are expert at what they do and they do it with professionalism and with a human touch. We look forward to an on-going relationship with Focus Communications.”

— Steven Levy, President, The Canadian Craft Show Ltd. and The Interior Design Show

Our strategic multicultural marketing meets the needs of a fast-growing market in North America. Our professional team of 20 covers Canada, USA, and Greater China. We have affiliated strategic consultants in research and production, as well as exceptional industry and community networks.

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